If your dick is too small and you piss on the floor,
Please do us a favor,
Don’t piss here no more.
Just sit on the toilet and piss like a chick,
Well have less pissy floors,
But you’ll still have a small dick.
Nobody has ever been fired at Valve for making a mistake. It wouldn’t make sense for us to operate that way. Providing the freedom to fail is an important trait of the company— we couldn’t expect so much of individuals if we also penalized people for errors. Even expensive mistakes, or ones which result in a very public failure, are genuinely looked at as opportunities to learn. We can always repair the mistake or make up for it.
You mean failure is ok? No freaking way! For what it’s worth: I learn more from failure than success so while I don’t try to fail at something I do it enough to accept it as a learning experience and try not to screw it up again.
I had to return some equipment that failed on me that they had provided. I sent it back. They received it. This was just the chat convo that started this shit.
A Verizon eCenter Representative will be with you shortly. Thank you.
Agent Michele has joined. (12:48:55)
Michele : Chat ID for this session is 02091229448. (12:48:55)
Michele(12:49:20): Thank you for choosing Verizon and visiting our chat service. I will be happy to help you today. For quality & security purposes, your session is recorded and may be monitored or reviewed. Please do not provide sensitive information such as social security, bank account or credit card numbers. May I have permission to review your account? Your response will have no effect on the services we provide you.
John P. Neumann(12:49:46): yes
Michele(12:50:17): Thanks.
Michele(12:50:32): I understand how important it is to restore your service.
John P. Neumann(12:51:01): Fantastic. So how do we get that done then?
Michele(12:51:17): Our Customer Financial Services (CFS) department is best equipped to assist you with your billing inquiry. Please hold while I now connect you with a CFS click- to-chat representative. For your records, the CFS telephone number is (800) VERIZON or (800) 837-4966 and they are available Monday through Friday 8:00 AM to 6:00 PM.
Michele(12:51:22): One moment.
John P. Neumann(12:51:30): ok
This session is being transferred. (12:51:50)
This session is transferred to Charles. (12:51:55)
Agent Charles has joined. (12:51:55)
Charles : Chat ID for this session is 02091229448. (12:51:55)
Charles(12:52:16): Thank you for choosing Verizon’s chat service. You have reached the Payment Center. I will be happy to assist you today. Please provide me with only ONE of the following:
1. Verizon account number
2. Amount of your last payment (to the nearest dollar)
3. Exact amount of your last paid bill in full
4. A contact number you may have listed on your account, such as a cell or work number
John P. Neumann(12:52:30): ***-***-****
Charles(12:52:45): Thank you, just a moment please.
Charles(12:54:18): John, I am having trouble pulling up your account. Just a moment please.
John P. Neumann(12:54:29): Acct number: *****
John P. Neumann(12:54:43): If that helps
Charles(12:55:05): John, is this an active account, or is it closed?
John P. Neumann(12:55:17): It should be active.
John P. Neumann(12:55:25): If it isn’t then we have more issues.
Charles(12:55:50): Thank you, just a moment please.
Charles(12:57:55): Just one more moment please.
Charles(12:59:15): John, I apologize I am unable to pull up your account information. In order to assist you, I will need to refer you to our billing department. You can contact billing at 1-800-837-4966 between 8 a.m. and 6 p.m. EST Monday through Friday. A representative will be able to assist you. I do apologize for any inconvenience.
Charles(12:59:20): Thank you for using Verizon’s chat service and making Verizon your company of choice. The department to which I have referred you will be able to assist you.
Your session is now closed.
As you can see I had no time to respond. Nor did he allow me to ask any questions after he found his information. The message timestamps are not indicative of this, assuming I had 5 seconds to respond. They came one after the other and then the session was closed.
Then I got to call… And be transferred to 3 different people and still have no one have a fucking clue about what was going on. So if I can’t get this resolved in the next 10 minutes, I’m cancelling my services. Sure I’m just one guy that posts random shit usually regarding tech and 3d related stuff but… Oh wait that’s right. Tech. That’s short for technology. Maybe more people will see this than I thought. I doubt Verizon will give a shit, but I’m putting it out there anyways, because the ineptitude of their staff is mind boggling.
